Appreciate the response.
Just trying to help move things along.
When i mean is if the unit has been on for some time,would that affect the "mood" of the encoders--sometimes things when warmed up, work a bit better--this may be silly to think but that's what i meant. I didn't mean to suggest the "feel" of the physical knob would feel different.
Ive seen complaints form cats with early run synths on this forum describe the issue you are describing, and a board swap was helpful.
I would think a board would be cheaper to ship than the keyboard..
Perhaps you should contact your local shop and they can be the liaison betwixt you and DSI to get this resolved since you are out of the county. I presume the unit is under warranty of course and you may still be in your shops grace/return period.
I know what you mean by the quality of the knobs. Again this unit is a couple of weeks old and the encoders are tight and dont wiggle when fiddling with them.
The pots are very solid and more so than the encoders , but that could be just be the nature of the encoders. There's a uniform (good/solid) feel to the encoders across the synth.
I also went to some other patches--fast rotating the encoders and stepping slower through the programs in factory and user sections and did not see any encoder shenanigans..