The Official Sequential/Oberheim Forum
SEQUENTIAL/DSI => Prophet => Prophet Rev2 => Topic started by: creativespiral on June 21, 2017, 04:02:52 PM
-
Firstly, five days in, I love this synth! - sounds great, really awesome board!! Great job DSI!
I have noticed some jumpy behavior on a couple of the endless encoders though. As a PEK user, I know there's been a history of issues with some encoders on previous synths... however, this doesn't strike me as the same as the hardware issues that the early PEKs had... feels like this might be something that can be cleaned up in firmware?
Specifically, I'm having issues with two of the encoders:
1. The LFO Destination encoder: this one has the most noticeable issues for me... When setting up LFO destinations, I'm finding that the behavior is very jumpy... it often starts out smooth (one click, one step), but when searching through the LFO destinations, I'm finding the encoder will stop responding, often for many "clicks"... and then will sometimes jump to a new step/value, or even jump multiple steps, a couple seconds after stopping turning the encoder.
2. The Modulation Source encoder: this one is pretty smooth overall, but have noticed a few times when I swing through the values, then try to go back a couple clicks, it sometimes clicks without skipping to next value.
All of the other encoders work great... very smooth and one click = one step change.
Jason
PEK / P12 / REV2
-
When I demoed a Rev2 last week I noticed similar behaviour on the encoders. I spotted it when I was using the encoders to the left of the display to set up mod sources and destinations. It was far more noticeable than on my P'08 PE at home.
-
My unit has the same issue. Is this something that can be fixed via SW update or is HW related?
-
Some further information... I noticed a workaround that allows for dependable editing with those two encoders (LFO Dest, Mod Source)... if you start to turn either one of those two encoders to activate their usage, then switch over and use the parameter/value encoders near the main screen to select the values you want, they cycle through correctly (one click, one step)... using the parameter/value encoders seems to be very responsive.
While this workaround might make it seem like its a hardware issue with those specific encoders, I still suspect its something in firmware, because sometimes when using the funky encoders, after you stop turning them, the value will update sometimes a second or two later. It seems like maybe its something to do with interrupts / how those encoders are prioritized when watching for new values. I could be mistaken.... but if others have the same issues with those two encoders and can reproduce the behaviors I'm describing, then I bet its something that can just be fixed with a patch.
At any rate, I will use the workaround described above in the meantime. Really loving this board! I reproduced my favorite PEK program last night, and it sounds even more massive, and with more real time modulation options. (PEK program #28 Popcorgan)
-
This was the same issue I had with my 8 voice Rev 2. I returned it to GC Sherman Oaks and picked up a 16, no issues with the 16. Mine was most def a hardware issue, when you touched the select encoder/POT it would change the setting. By this I mean wiggling the knob in place, not turning it.
-
I have the 16 voice and have the jumpy encoders, mainly for the oscillator pitch...bit annoying trying to dial it in and it won't select the right note or slips when it does.
-
I have the same issue! Also the osc 2 tune knob doesn't lock at the zero position.
-
My "Program" encoder knob is a bit jumpy and wasn't sure if it was supposed to be like this but I guess it's not working 100% properly then, the demo-ex I tried at the store (16-voices, I've got the 8-voice version) had the same thing. I don't feel it's enough of a problem right now that I'd like to return it or anything like that if it's a hardware problem but I'm a bit afraid it could get worse.
-
I can confirm the jumpy behaviour of the LFO Destination encoder. I noticed some other encoders have an uneven course (my Value encoder). It seems like the dented feeling gets a bit gripped on a quarter of the encoder's course. I was wondering if that kind of stuff gets better over time by using it ? Maybe new encoders are sometimes a bit grippy ? As for the LFO Destination one, it is a bit annoying because it doesn't recognise immediately when it's tweaked so I have to give a speed knob tweaking to make it react, and then find back the destination I was aiming...
Maybe it's a problem with the panel scan rate, which is supposed to guaranty the responsiveness of the panel knobs when used...but could it be the case for just few encoders and not others ?
-
So far, for me it is FX Param 1 knob, I can't dial it in to a specifi number, so have to use the Value knob. Also, Oscillator 2 Freq knob, same thing. Can we get a response from DSI?
-
I must admit that this is starting to be an issue for be, it feels as though the oscillator tune dial is actually faulty as it doesn't lock at zero like the oscillator 1 knob, it kind of jumps around. Also jumpy on the mod select dial and patch select after a little use.
Guess an email to support is required.
-
I haven't received mine but this is really scaring me after all the encoder problems I've had with the P08 ... before ordering mine I sent an e-mail to DSI to ask if the encoder's quality would be good and they assured me that they were and that my P08 situation wouldn't happen with the REV2.
-
Well, would a company actually say "well thank you for asking. Actually our encoders are still jumpy and erratic as the p8. Thanks for your email"...?
Assembly line issues can occur so if this is an issue, it could be limited to a certain batch. There's usually some first run issues with gear, but in this case maybe its limited/rare.
Im hopeful the 16 voice i will get would not have this issue, however i will follow up if it does. Still waiting for my preorder from sweetwater.
-
For what it's worth, the encoders on my P'08 PE are pretty accurate and reliable. The Rev2 I tried out in a store here had at least one encoder that was noticeably more jumpy than any on my P'08. I'm hoping it's something dsi can resolve.
-
We haven't had jumpy encoders for a long, long time. If you're experiencing issues with your specific instrument, please contact our dedicated support channel to get it sorted out: support (at) davesmithinstruments.com
-
Anyone having this issue, I would recommend contacting support. Mark has been VERY helpful and has been really proactive in getting my issue sorted. Great service so far.
-
Anyone having this issue, I would recommend contacting support. Mark has been VERY helpful and has been really proactive in getting my issue sorted. Great service so far.
DSI has great customer service. May I ask if you need to send back your synth?
-
Anyone having this issue, I would recommend contacting support. Mark has been VERY helpful and has been really proactive in getting my issue sorted. Great service so far.
DSI has great customer service. May I ask if you need to send back your synth?
That's what I'm wondering about as well. I can live with the jumpy behaviour right now but of course it can be a bit irritating in the future, hoping for a solution like, open it up, tighten a screw.
-
This was a major problem with the Prophet '08 early on. The treatment then was to apply a small amount of deoxit to each of the parameter housings. It took about 45 minutes and the instrument was then much better, but often the problem gradually returned.
-
Unfortunately no magic remedy. It's a replacement panel board. This is a great option, that way I get to keep my synth. I was also offered the option of a replacement.
I'm very happy with this tbh.
-
Yes, that's the only true solution. The deoxit was only a quick patch.
-
Unfortunately no magic remedy. It's a replacement panel board. This is a great option, that way I get to keep my synth. I was also offered the option of a replacement.
I'm very happy with this tbh.
Ohh so they just send you a new pannel and you ship yours once you received the new one? If that's the case, that's great!
-
Ohh so they just send you a new pannel and you ship yours once you received the new one? If that's the case, that's great!
To the best of my knowledge its a standard hardware maintenance procedure with DSI. Their hardware support are working very very well.
-
I'm having similar issues with high resistance feeling detent buttons, and jumpy encoders. I've contacted support, hopefully there is a solution to this! It really distracts from the overall high quality of the instrument when half the things you feel have a horrible feeling to them.
-
maybe these little idiosyncrasies are whats holding up more units from being shipped and fulfilling preorders? ive had a preorder for a couple months at this point... (sweetwater)
-
The alternative would be horizontally-socketed encoders, though it is likely that the assembly costs would increase. The encoders themselves would need to be physically clamped in place, and it's ultimately a stop-gap solution to cheaply-made encoders (the bane of nearly every electronics manufacturer).
-
FYI: OP here... I contacted support and sent them a short video of the encoder issue I was having. They shipped out a new replacement left board the same day. Got it yesterday and followed the instructions to open up my Rev2 and replace the board. Twenty minutes later, got it back together with the new board installed. It works perfectly now!!!
If you run into an issue with endless encoders skipping occasionally, contact support and they'll get you fixed up.
- Jason
PEK/P12/REV2
-
Just got my 16 voice today, some encoders are very poor. Better with use but can't quite fathom how they shipped it like this! Very happy overall sounds beautiful, will contact support.
-
Received my replacement boards from DSI. Have replaced them and now all dials are operating as they should.
It took these replacements to make me realise how bad the other dials were. The new ones are very smooth and accurate.
This was top service by DSI to get these to me so quickly and easily, though have to agree that I can't understand how this board ever left the factory being in such a poor condition. Though it is sorted now and would recommend anyone with similar issues to contact support, great service.
-
That's a reasonable question and concern. Of course, DSI staff doesn't personally assemble the instruments. They're produced at a plant in San Francisco.
-
I realise that, I wouldn't expect Dave to be sat there personally inspecting each synth before being boxed up, like some kind of synth santa. However I would of expected a better overall quality control.
I don't want to seem like I'm attacking DSI, because I'm not, the level of response and service I received the moment I sent in my query was exeptional and has to be the best customer service I have ever received. If only this level of care had been implemented in the final packaging of my unit, then none of this would of been required.
I hear that some are still awaiting their pre orders, I can only speculate that this is because this level of care has been stepped up.
Anyway on a more selfish note, mine has been sorted now and I can get down to actually making music on this beautiful synth.
-
It's reassuring to read that replacing the boards solves the problem. I was going to ask for a swap but if the boards replacement is easy and painless to perform, then I might as well choose that method. Thanks for giving updates about the support.
-
Hi! First-time poster and first time DSI synth owner here.
I am having the issue described as well. It affects the BPM knob on my Rev2. I have the 16-Voice.
I wasn't sure if it was something that could be fixed with a firmware update but these posts lead me to believe I am having the same hardware issue. Props to the OP for describing it succinctly.
I was thinking of doing an exchange through the purchaser as well, but I am paranoid if I'll just wind up with another unit from the same batch with the same issue. I went through Musician's Friend.
What technical knowledge is required to do a panel board replacement? If it's anything beyond unplugging something and plugging it back in, I would need assistance. :p
-
The fix was quick and easy... I did mine in under 20mins. Just requires a Philips Head Screwdriver... You remove the potentiometer caps, unscrew about 16 screws from the sides and back, then the top panel can be lifted. Then unplug a few ribbon cables, unscrew the board you're replacing, place the new one in, and then reverse the steps to put it all back together. (They have a PDF they'll send you with detailed instructions and photos) -- This was the preferred method for me (and probably others), as don't have any downtime with synth. Works like a champ now!
-
That is excellent news to hear. It's it a simple screwdriver dis-assembly/re-assembly, I can do that.
If there was soldering involved I'd be exchanging. I'm not that handy. ;D
-
I think the only thing the instructions fail to mention is how to remove the screen. This is very simple and just requires you to pull up gently and very straight, then align the pins and push down. All very simple stuff and with care, should take about 20 minutes.
-
Would be cool if you guys would post your range of serial numbers. This may see if it was isolated to a certain batch of boards or if its on a larger scale.
I'm still waiting for a preorder i made months ago from sweetwater. I see American musical got a batch in Friday so I'm hopeful sweetwater will get more in this week which will include the preorder i have.
Appreciate the updates on this. Do DSI ask for the faulty boards back? I assume so.
And i guess you cats are located in various parts of the world?
-
Looks like I'm possibly a winner with this too. I've reached out to DSI support to see about a fix. All in all, this is still the best synth I've ever had the pleasure to lay hands on. Hopefully they can get this resolved quickly for everyone.
-
Would all users whom are experiencing issues with their encoders please update to the 1.0.6.5 OS?
It can be found here: http://forum.davesmithinstruments.com/index.php/topic,1531.0.html
Thanks1
-
It seems the new firmware solved the encoder problem for me. Great work DSI!
-
I had this issue as well, with jumpy encoders. Got the replacement boards from DSI yesterday. Installation was really easy, and solved the problem. However, as someone stated earlier, the instructions does not mention anything about how to remove and reattach the screen. A word of warning: It’s easy to remove, but be careful when putting it back on the new board! I accidentally cracked the corner of the display when pushing down to attach the display...
-
the 1.0.6.5 firmware update didn´t solve this issue - at least for me. still jumpy behaviour of some encoders, specially the osc freq ones
-
the 1.0.6.5 firmware update didn´t solve this issue - at least for me. still jumpy behaviour of some encoders, specially the osc freq ones
Are your OSC Freq-encoders jumpy in the sense that they erratically change Values (let's say from C1 to G4 to F3 or something, as some others here describe) or are they just super sensitive and it's hard to dial in a specific value? Because I'm experiencing the latter and I'm still not sure if that's just normal or a case of faulty encoders as others are experiencing it.
-
Please note that the oscillator frequency controls in the Prophet Rev2 are not rotary encoders. They are potentiometers.
The potentiometers will be less accurate for small value changes than the detented rotary encoders, though they are the preferred performance control for most people. This is why our synths feature a combination of rotary encoders and potentiometers.
Since tweaking a parameter on the front panel brings that parameter to the display, use the Value encoder to make small tweaks that are facilitated by the detented encoder after getting in the ballpark with the potentiometer, if you are having trouble making single value adjustments with the potentiometer.
-
the 1.0.6.5 firmware update didn´t solve this issue - at least for me. still jumpy behaviour of some encoders, specially the osc freq ones
Are your OSC Freq-encoders jumpy in the sense that they erratically change Values (let's say from C1 to G4 to F3 or something, as some others here describe) or are they just super sensitive and it's hard to dial in a specific value? Because I'm experiencing the latter and I'm still not sure if that's just normal or a case of faulty encoders as others are experiencing it.
They are just super sensitive. Maybe the newest firmware 1.0.7.1 will give some improvement - otherwise I´ll have to live with the workaround to use the value-encoder
-
I was having this issue on a couple of my encoders but the latest update completely fixed it (OS 1.0.7.2)
-
... Since tweaking a parameter on the front panel brings that parameter to the display, use the Value encoder to make small tweaks that are facilitated by the detented encoder after getting in the ballpark with the potentiometer, if you are having trouble making single value adjustments with the potentiometer.
good stuff
-
chaps,
i just took ownership of serial number 587 today (16 voice) and i do see there is a new update posted online.
before I update, can you cats who had issues with the jumpy encoders share what that looks like? id like to test this unit to see it i can reproduce it. also is there a specific encoder or any random one?
cheeers.
-
I think this encoder thing has got a few people confused.
The original issue I had with the encoders was a mechanical issue, they were not responding sometimes and jumping at the lightest touch. Only when I removed the boards could you tell that the dials were stiff and not turning correctly.
The other issue that some people are perceiving to be a "jumpy encoder" issue is, over sensitive dials.
If you have an issue with the encoders the same as I did, then you will know the instance you turn one, it doesn't feel the same as the others.
-
I just received mine and I love it!!! Unfortunately, 3 encoders skip a value 1 time out of 3 when going down. This is really annoying since I have to go up and down a couple of times to reach the value I want sometimes. I'm on FW 1.0.7.2 ... For live situation this is less then ideal so I'm wondering if it's a hardware issue or it can be fixed in an update :S
-
I think that's normal behaviour!
-
I think that's normal behaviour!
mmm my tetra didn't do that ... why have detented encoders if the dents don't match the value? It's really annoying and only 3 of them do that.
-
I think that's normal behaviour!
mmm my tetra didn't do that ... why have detented encoders if the dents don't match the value? It's really annoying and only 3 of them do that.
All depends at what speeds you're turning the dial, all my synths behave the same way.
-
However, as someone stated earlier, the instructions does not mention anything about how to remove and reattach the screen. A word of warning: It’s easy to remove, but be careful when putting it back on the new board! I accidentally cracked the corner of the display when pushing down to attach the display...
I just installed my replacement right panel and it already had the screen attached, so there was no need to remove the screen. Maybe DSI realized people could damage the screens and it was just easier to ship the board with it already in place?
-
Sadly had to send mine back to the Store and get a refund as they didn't have any more in. Was the jumpy encoders which I got confirmed with DSI, will wait until new ones arrive in the UK, higher serial number and get one again...Had a lot of fun making the Patches for it, there's definitely a lot more it can do. Was going to go for a Prophet 12 to make Patches on, but I think I might leave that one...
-
I've been in contact with DSI-support and sent them this video (see link at bottom).
They said these things can happen when turning the encoders slowly and asked me to do a new video when I twist them faster but I'm really having problems showing the problems when I twist encoders fast..
I'm having problem with a couple of the encoders (only if the right side, none of the left side) like Program, Effect select and a couple more and only the encoders that are able to rotate fully.
I haven't been able to the make a video of how it acts when I twist faster because well, it's hard observe the "jumpyness".
I'm just wondering if someone else could post a video of their problem so I can see your videos and compare if I have the same problem.
Maybe I should just live with this? It has started to annoy me a little bit more than in the beginning and I really thought the knobs would get better as I used then and maybe some update (never thought it was a software problem though since the knobs feel a little bit off at some positions).
So could someone please post the video you've recorded for the support so I can have a look and see if it's the same problem and maybe understand how I better can show support this problem.
And also maybe someone can take a look at my video and see if you feel it's not something that I shouldn't bother support with?
Noticed I couldn't upload a video to this post on forum so used Vimeo, please have a look at the video here:
https://vimeo.com/227620263 (https://vimeo.com/227620263)
(Video contains this "jumpy" behavior 3 times on the Program-names; YammyTribute, Drank and Chastain Halls)
Thanks in advanced.
-
sorry if you posted this stuff already...
can you post up your serial number?
what shop you purchased?
your location?
8 voice? 16 voice?
if the synth "warms up" after some time being turned on, does it still happen?
i just turned on the rev 2 16v from cold and went direct to the patches in your video. i didn't have any glitches as what you noted. encoder is solid and of good build.
i will admit ive had this rev 2 for a couple weeks now so its still a virgin (serial # 587)
ordered from sweetwater. im based in los angeles.
-
sorry if you posted this stuff already...
can you post up your serial number?
what shop you purchased?
your location?
8 voice? 16 voice?
if the synth "warms up" after some time being turned on, does it still happen?
i just turned on the rev 2 16v from cold and went direct to the patches in your video. i didn't have any glitches as what you noted. encoder is solid and of good build.
i will admit ive had this rev 2 for a couple weeks now so its still a virgin (serial # 587)
ordered from sweetwater. im based in los angeles.
Thanks for your reply.
I will check further today if there's any change depending of it's been on for a while or not but I'm pretty sure it won't I feel like the knobs/encoders are of different.. I mean BPM, Divide, Modulation Select, Modulation Amount, LFO Destination Sequencer Track is really top notch quality, the rest of the knobs like, Parameter, Program, Value, Bank, Effect Select and Aux Destination are the ones affected by this, and they feel different when I turn them.
The sound of turning say BPM compared to Program I feel it's much more clear that one step is one step and BPM also has a little higher pitch sound when turning whilst the Knobs on the right side is less distinct.
can you post up your serial number? 197
what shop you purchased? Deluxe Music in Stockholm, Sweden
your location? Stockholm, Sweden, I guess it would cost DSI a bit more to send me a replacement board since I'm outside the states :-/
8 voice? 16 voice? 8 voice
I also recorded a video of the encoders sounds, the ones with problems doesn't have the same pitch of click as the ones that works fine.
https://vimeo.com/227706987
Also I see you said you tried the patches I had, it's not related to specific patches it seems more like it's affecting different patches at different times.
-
Appreciate the response.
Just trying to help move things along. :)
When i mean is if the unit has been on for some time,would that affect the "mood" of the encoders--sometimes things when warmed up, work a bit better--this may be silly to think but that's what i meant. I didn't mean to suggest the "feel" of the physical knob would feel different. :)
Ive seen complaints form cats with early run synths on this forum describe the issue you are describing, and a board swap was helpful.
I would think a board would be cheaper to ship than the keyboard.. :)
Perhaps you should contact your local shop and they can be the liaison betwixt you and DSI to get this resolved since you are out of the county. I presume the unit is under warranty of course and you may still be in your shops grace/return period.
I know what you mean by the quality of the knobs. Again this unit is a couple of weeks old and the encoders are tight and dont wiggle when fiddling with them.
The pots are very solid and more so than the encoders , but that could be just be the nature of the encoders. There's a uniform (good/solid) feel to the encoders across the synth.
I also went to some other patches--fast rotating the encoders and stepping slower through the programs in factory and user sections and did not see any encoder shenanigans.. :)
-
Thanks.
I'll see what DSI-support can do to help me otherwise I'll get in contact with the store.
Got in beginning of June so 30 days have psst which is standard in Sweden though I would not be happy if I had to return it though I guess I'd be more frustrated after a year when I still have the same problem..
Tried it out today after using it for 2-3 hours and to be honest the problem got even worse!
Anyway just a quick question. When you've tried it out have you tried moving the encoders really slow? Still no problem? Support said it could be a reason why encoders are a bit funky..
-
Wassup bro.
Yes i did it slow and fast. I tried to mimick what you were doing on the video --going slow and doing a brisk turn with the parameter and value-- and the results were consistent. Again the synth is a bit over 2 weeks old and i dont have the time that you have. Will have to see as time goes on.
To contrast, i have an ob6 launch day march 2016 and i have twisted those kobs and they have been consistent, even today. I had not heard about the jump encoder thing until i saw the posts here on the rev 2 section.
I don't have any other prophet experience so i cant comment on any of that.
-
I've been offered a solution from the kind and fast replying support.
To get a replacement board and instructions and send mine back after its been replaced.
So I hope it will all be sorted out! I have to pay a deposit of 200$ until they receive the old one which is fine just trying to test mine out a little bit extra before getting back to them about it but I'm certain some of the knobs are not acting the way they should do I'm certain this is the way to go.
A bit nervous about doing the installation myself but I hope it will be fine if I'm just careful!
Just figured I should give an update about this!
-
It helps for other people who may surf on in who may be having similar issues. Good to hear you have a solution
-
I've recently replaced the boards thanks to DSI support and can confirm it's all cool now!
Very easy job to be fair, just take your time and make sure you have a screwdriver that fits the screw heads perfectly to avoid burring them. I would try and avoid having to use a lever (flat head driver) to remove the pot caps, even with tape on. A second visit after a gentle tug will usually suffice and if you find a particularly stubborn one leave it, remove some more and go back to it later!
Be especially careful removing the screws from the wooden side panels as I find this wood to be extremely soft compared to the P6 for example, one slip and it won't be very forgiving. I'd recommend doing it on a large soft bed!
When removing the 8 screws from the rear of the synth, be aware the panel will drop slightly so make sure you are supporting it somehow to avoid potential scratches. The whole panel will separate from the synth allowing you to set it aside the main electronics to focus solely on replacing the boards. The cables are extremely easy to remove and are fool proof, like old HDD cables that clip in / out nice and solid with a locking mechanism. I haven't seen these quality ribbon connectors probably since servicing my 90s Akai sampler! A very solid connection that will travel well. Most ribbon connectors I see these days have been glued which is a shocking practice in my humble opinion!
Don't forget to remove the protective cover from the new oled display (if cover is present that is, it has a little red tab on it) and make sure you drop the board(s) in gently, lifting the whole panel observing top and bottom simultaneously to allow the pots and buttons to drop nicely through the cut outs on the panel before screwing it back down. Upon opening the replacement boards a number of buttons had fallen off but it's pretty self explanatory where they need to go.
As always follow the DSI instructions, these were just a few things I found that helped for a painless procedure! Hope it's of some use to others.
Cheers.
-
I would try and avoid having to use a lever (flat head driver) to remove the pot caps, even with tape on. A second visit after a gentle tug will usually suffice and if you find a particularly stubborn one leave it, remove some more and go back to it later!
I'm quite surprised DSI would recommend using a screwdriver to remove pot caps. The best thing is a keycap puller like this one from Amazon. $6 and it works perfectly. https://www.amazon.com/Max-Keyboard-Steel-Wire-Puller/dp/B00TAUJDJK (https://www.amazon.com/Max-Keyboard-Steel-Wire-Puller/dp/B00TAUJDJK)
-
Or your fingers! I had no trouble, I used the same method as described above.
-
I'm quite surprised DSI would recommend using a screwdriver to remove pot caps. The best thing is a keycap puller like this one from Amazon. $6 and it works perfectly. https://www.amazon.com/Max-Keyboard-Steel-Wire-Puller/dp/B00TAUJDJK (https://www.amazon.com/Max-Keyboard-Steel-Wire-Puller/dp/B00TAUJDJK)
Actually it was useful on mine because some knobs were a bit tough to lift only by hands, so the screwdriver really helps to give the sufficient lever and then carrying on lifting it with fingers. As long as you use one or two layers of electric tape on the screwdriver's head, it won't scratch the surface on the synth. It's not like you need an incredible amount of force to lift the knobs.
As it's been said, the step that requires most of the attention is when the new board is placed down on the panel. If it doesn't fit perfectly at first DON'T FORCE IT. Check if any LED or button is slightly offset a panel hole and adjust them gently.
Also, what I found useful it that, once you have put all the knobs caps, wiggle each on the newly replaced knobs to "ease" the mechanism. It makes them work just fine, and less grippy.
-
Actually it was useful on mine because some knobs were a bit tough to lift only by hands, so the screwdriver really helps to give the sufficient lever and then carrying on lifting it with fingers.
This is exactly why a keycap puller is better.
Even the toughest of knobs that can't be taken off with your hands lift straight off with little effort.
Believe me. Once you try one you'll never go back to any other method. It simply works the best.
-
Many knobs are easy to pull off by hand, the screwdriver is recommended for stubborn knob caps as necessary.
We recommend using a screwdriver wrapped in tape to protect your top panel. A cap-puller is better, yes. But everyone already owns a screwdriver, so we make that recommendation to avoid someone having to buy a tool, and also to allow someone to continue the repair without waiting for said tool to arrive.
-
Hey guys ... I received my replacement board but there's no instructions. Are they supposed to be in the box or can we access it online? Thanks!
-
Hey guys ... I received my replacement board but there's no instructions. Are they supposed to be in the box or can we access it online? Thanks!
I got my instructions in an email from DSI before shipment, although after I read this whole thread, from top to bottom, I really didn't need the instructions. I was able to pull the knobs off by hand, for the most part, but was glad I had a key cap puller. Someone recommended a specific keycap puller (link to Amazon) earlier in this thread and that's what I used. I didn't have any issues whatsoever, and it's a great thing to know how DSI supports the end user in the field. It really separates them from other companies, but I think the Prophet customer base must be more technical than a lot of other manufacturers. I don't know really know that, but based on this forum, that appears to be the case. I would take a look at my inbox and see if you received an email when they decided to send you the board, or when they actually shipped the board. Otherwise, I'm positive they'll send you another email with instructions.
-
Hey guys ... I received my replacement board but there's no instructions. Are they supposed to be in the box or can we access it online? Thanks!
I got my instructions in an email from DSI before shipment, although after I read this whole thread, from top to bottom, I really didn't need the instructions. I was able to pull the knobs off by hand, for the most part, but was glad I had a key cap puller. Someone recommended a specific keycap puller (link to Amazon) earlier in this thread and that's what I used. I didn't have any issues whatsoever, and it's a great thing to know how DSI supports the end user in the field. It really separates them from other companies, but I think the Prophet customer base must be more technical than a lot of other manufacturers. I don't know really know that, but based on this forum, that appears to be the case. I would take a look at my inbox and see if you received an email when they decided to send you the board, or when they actually shipped the board. Otherwise, I'm positive they'll send you another email with instructions.
Thanks for the information. Is there any ways you could send me that document or link? I would like to do it this weekend and they wont give it to me until Monday :/ Thanks!!
-
If nobody can send me the instructions, can someone tell me what screws and cables I have to remove?
monday is labor day so I won't get a response from DSI soon ... Thanks!
-
I have sent you an email with the instructions I received from DSI.
-
I have sent you an email with the instructions I received from DSI.
Thanks again MDMA the replacement went smoothly :)
-
Hey!
I've received my replacement board from DSI last Friday but haven't had time to do the replacement but I'm wondering this:
Is there anyone who made a video of their replacement?
I'm mostly concerned with the removal of the panel etc and I'm not sure how to remove the encoders/knobs!
I tried pulling a while ago to see if removing them and putting them back but they sat like stone.. Haven't tried the trick with the screwdriver because I have no silver tape and are really careful with my Rev 2..
Just checking here before I do anything..
-
Hey!
I've received my replacement board from DSI last Friday but haven't had time to do the replacement but I'm wondering this:
Is there anyone who made a video of their replacement?
I'm mostly concerned with the removal of the panel etc and I'm not sure how to remove the encoders/knobs!
I tried pulling a while ago to see if removing them and putting them back but they sat like stone.. Haven't tried the trick with the screwdriver because I have no silver tape and are really careful with my Rev 2..
Just checking here before I do anything..
I did a few months ago. Super easy! Removed all the encoders/pots with a teaspoon - put the tip of the spoon under the encoder and push it down. The encoder will raise a bit and can then easily be removed. Since the spoon is rounded on the underside I think there is very little risk of causing damage or scratches.
-
Hey!
I've received my replacement board from DSI last Friday but haven't had time to do the replacement but I'm wondering this:
Is there anyone who made a video of their replacement?
I'm mostly concerned with the removal of the panel etc and I'm not sure how to remove the encoders/knobs!
I tried pulling a while ago to see if removing them and putting them back but they sat like stone.. Haven't tried the trick with the screwdriver because I have no silver tape and are really careful with my Rev 2..
Just checking here before I do anything..
I did a few months ago. Super easy! Removed all the encoders/pots with a teaspoon - put the tip of the spoon under the encoder and push it down. The encoder will raise a bit and can then easily be removed. Since the spoon is rounded on the underside I think there is very little risk of causing damage or scratches.
Thanks for the tkös' I'll try that! :-) hopefully this weekend.
-
Hi Paratriplel-
The panel board removal is a pretty straightforward process. It looks like we sent you a link to detailed Panel Board Removal instructions in our reply to your first support ticket on August 7th. Refer to the instructions and you shouldn't have any trouble with the swap. Please contact us directly through support should you need any further assistance.
-
Jumpy encoders confirmed...
-
Hi luk.vermeir@gmail.com-
If you're having trouble with your encoders, please contact our dedicated support channel and we'll get you taken care of right away: support (at) davesmithinstruments.com
-
Since I swapped my board I've noticed something odd about my Prophet Rev 2. Not entirely sure it's not my imagination / I just didn't notice it before.
But I feel I need to ask you about this.
It's something I'd describe as a "rhythmic/timed voice-dropout" and I know that's not a good description for it but I made a video. I first noticed this just an hour after I made the board swap but didn't want to open it up to make sure all cables where correctly put back in place and this was on a patch I made and figured it was no use to ask your if yours sounded the same, but I've notice this several times on factory presets as well, not on all presets but on many!
Here's the video / link to video:
https://vimeo.com/241305340
Before I open it up again (I really don't like playing around INSIDE expensive gear like this) I want to ask you here if this is how your synth sounds on the patch of Eventide (F1 P32). I can't remember this patch sounding like this or having the "rhythmic voice-dropout" as seen/heard in the video.
Really getting anxious about not knowing if everything is as it should inside my Rev 2!
The encoders are working great now though but instead this happens on a lot of the patches, made by me and factory presets.
Thanks for helping me figuring this out!
-
My F1 P32 doesn’t sound like that. There is a bit of a similarity but on mine there’s a lot of effects applied to this patch on mine that I’m not hearing on yours.
-
My F1 P32 doesn’t sound like that. There is a bit of a similarity but on mine there’s a lot of effects applied to this patch on mine that I’m not hearing on yours.
Thanks for the fast reply. Yes I remember that the Eventide had a lot more going on than what's being played in my previous video / post.
I know that the patch is a bit weird and I figured I can shoot another video on another more "clean" patch like "E Harp" (U1 P73)
Here's the link of the video:
https://vimeo.com/241312253
As you see in the beginning I'm switching patches just to make sure you see that all settings are "reset/loaded" and from a factory preset.
-
That doesn’t sound right either. Is the delay from you hitting the key and the sound happening happening for any particular reason? It’s almost like there’s a large Delay value been applied!
-
That doesn’t sound right either. Is the delay from you hitting the key and the sound happening happening for any particular reason? It’s almost like there’s a large Delay value been applied!
No it's exactly what I mean the problem is, please observe this is not the case with every patch but a lot of them. So at first I thought "maybe I just remember how it sounded incorrect" but I know for now that it's not the case, something has changed with a lot of the patches since I did the board swap. I was really careful so I can't see that I've broken anything and since it's not affecting all the patches it doesn't seem to be the case.
I've also emailed DSI-support about it with the same videos as I posted here and hope they can help me figure out what's wrong and how to fix it.
-
Hope it’s something simple and you get it sorted soon :)
-
Thanks I hope that to.
Hopefully something that might be sorted with a factory reset.. Not sure how to do one but if they instruct me to I'll try to document my patches and do it right away. I finally have some inspiration and time to sit down and hope I won't have to waste more time on sorting it out!
Thanks for all help and fast replies. Will get back to you about what caused this when I find out!
-
My F1 P32 doesn’t sound like that. There is a bit of a similarity but on mine there’s a lot of effects applied to this patch on mine that I’m not hearing on yours.
Thanks for the fast reply. Yes I remember that the Eventide had a lot more going on than what's being played in my previous video / post.
I know that the patch is a bit weird and I figured I can shoot another video on another more "clean" patch like "E Harp" (U1 P73)
Here's the link of the video:
https://vimeo.com/241312253
As you see in the beginning I'm switching patches just to make sure you see that all settings are "reset/loaded" and from a factory preset.
I’m assuming this is a bitimbral patch and your Rev2 is 8 voices? If so, I believe 4 of the voices on it aren’t funcioning correctly. I’d check that.
-
Thanks. I've also been thinking in those directions but wasn't sure if that could be the case.
Any idea on how to investigate this further? like where are the voices located on a board?
I think I'll wait for instructions from DSI-Support before opening anything up again. But I really hope it's something that can be solved easily, like fixing a loose cable.
-
It's solved..
So embarrassing... I just put the cables in output B..
Sorry to trouble you with my mess!
-
Since the jumpy encoder behavior has been solved and this thread is starting to turn into a catch-all for other potential issues, I'm locking it. Feel free to start another thread for discussion of new topics.
Thanks!