Button issues?

[mwl5]

Has anyone had issues with your buttons being unresponsive? Not that they are completely broken, but as in you click in the middle of the button, it doesn't activate, and you have to press it again but harder or repeatedly?

My P5 was sitting for about two weeks and when I played it yesterday, it seemed like 1/3 of the buttons were like this. It probably sounds crazy, but I didn't have this issue before and the onset is baffling to me.

[Manbird]

The Prophet style switches on the P6/P5/OB-6 have a very long life expectancy. Any intermittent issues can typically be resolved with a simple contact 'cleaning'. To do this, press any problematic button rapidly ~50 times. This should clear any dust or debris around the contact and improve operation. We very rarely have to replace these buttons in support (unless they somehow get physically damaged).

[gus]

The Prophet style switches on the P6/P5/OB-6 have a very long life expectancy. Any intermittent issues can typically be resolved with a simple contact 'cleaning'. To do this, press any problematic button rapidly ~50 times. This should clear any dust or debris around the contact and improve operation. We very rarely have to replace these buttons in support (unless they somehow get physically damaged).

Beat me to it, thanks! 

I know this intermittent behavior can seem pretty bad on new (expensive) synths, but it's normal for the semi-open prophet (and OB-X8) style switches. Like any piece of music equipment, it's designed to be used! I usually lay some fabric over the P5 top panel in lieu of a pricey dust cover, which helps a bit.

If anyone still has issues with intermittent switches after doing a basic push cleaning routine, reach out to support@sequential.com and we'll be able to help you out.

[mwl5]

The Prophet style switches on the P6/P5/OB-6 have a very long life expectancy. Any intermittent issues can typically be resolved with a simple contact 'cleaning'. To do this, press any problematic button rapidly ~50 times. This should clear any dust or debris around the contact and improve operation. We very rarely have to replace these buttons in support (unless they somehow get physically damaged).

Beat me to it, thanks! 

I know this intermittent behavior can seem pretty bad on new (expensive) synths, but it's normal for the semi-open prophet (and OB-X8) style switches. Like any piece of music equipment, it's designed to be used! I usually lay some fabric over the P5 top panel in lieu of a pricey dust cover, which helps a bit.

If anyone still has issues with intermittent switches after doing a basic push cleaning routine, reach out to support@sequential.com and we'll be able to help you out.

Thank you!

[558]

The Prophet style switches on the P6/P5/OB-6 have a very long life expectancy. Any intermittent issues can typically be resolved with a simple contact 'cleaning'. To do this, press any problematic button rapidly ~50 times. This should clear any dust or debris around the contact and improve operation. We very rarely have to replace these buttons in support (unless they somehow get physically damaged).

I only had to push the button like 10 times.  if that.  Probably more like 5 times in quick succession.  For it to self right. 

[bettyking]

Has anyone had issues with your buttons being unresponsive? Not that they are completely broken, but as in you click in the middle of the button, it doesn't activate, and you have to press it again but harder or repeatedly? io games

My P5 was sitting for about two weeks and when I played it yesterday, it seemed like 1/3 of the buttons were like this. It probably sounds crazy, but I didn't have this issue before and the onset is baffling to me.

The sudden onset you're experiencing after the piano sitting for 2 weeks is a bit curious. It's possible something happened during that downtime that affected the button responsiveness.