USB ports suddenly not working on Rev2 and P6?

USB ports suddenly not working on Rev2 and P6?
« on: April 28, 2024, 08:29:19 AM »
Hi all

This is a strange issue I hope you can help with as suddenly both my Rev2 and P6 will not connect or be detected via USB.
Is it possible to blow only 2 USB ports?...

..Basically I rearranged my synths last week, when pluging all back in I noticed my Anker 10 port powered USB hub which connects them all to my PC had blown, not sure when or how as I obviously unplugged everything before powering down and rearranging.
I bought a new powered hub and connected everything again.
However while all synths are again being detected via USB the Rev2 and P6 are no longer being detected.


Tried connecting the synths directly into my computer with several different USB cables and even purchased new ones and still no luck which makes me think the new USB Hub is not underpowered.
The synths can still be used via Midi so updated Firmware on both devices to latest versions.
Checked all Global Settings in both devices
Tried Calibration and P6 gets stuck on L1 L2  ::)
Not tried a Factory Reset yet.

It seems strange as its only them 2 synths no longer working and it wouldnt be that it was just them 2 synths connected at the time the Hub blew as all my synths were connected to the hub before making any changes.

So sorry for obtuse question! But is it possible the USB ports on just the Rev2 and P6 could have shorted somehow!?
With it only affecting my Sequential devices I was wondering are their USB ports more sensitive or something maybe?
Could it have wiped drivers or something somehow?

Hope you can help Cheers




 



Re: USB ports suddenly not working on Rev2 and P6?
« Reply #1 on: July 26, 2024, 01:56:40 AM »
Hi all

This is a strange issue I hope you can help with as suddenly both my Rev2 and P6 will not connect or be detected via USB.
Is it possible to blow only 2 USB ports?...

..Basically I rearranged my synths last week, when pluging all back in I noticed my Anker 10 port powered USB hub which connects them all to my PC had blown, not sure when or how as I obviously unplugged everything before powering down and rearranging.
I bought a new powered hub and connected everything again.
However while all synths are again being detected via USB the Rev2 and P6 are no longer being detected.


Tried connecting the synths directly into my computer with several different USB cables and even purchased new ones and still no luck which makes me think the new USB Hub is not underpowered.
The synths can still be used via Midi so updated merge fruit Firmware on both devices to latest versions.
Checked all Global Settings in both devices
Tried Calibration and P6 gets stuck on L1 L2  ::)
Not tried a Factory Reset yet.

It seems strange as its only them 2 synths no longer working and it wouldnt be that it was just them 2 synths connected at the time the Hub blew as all my synths were connected to the hub before making any changes.

So sorry for obtuse question! But is it possible the USB ports on just the Rev2 and P6 could have shorted somehow!?
With it only affecting my Sequential devices I was wondering are their USB ports more sensitive or something maybe?
Could it have wiped drivers or something somehow?

Hope you can help Cheers


Try connecting the synths to a different computer to see if they are detected there. This can help determine if the issue is with the synths or your current setup.

Re: USB ports suddenly not working on Rev2 and P6?
« Reply #2 on: July 29, 2024, 08:58:15 PM »
Attempted to establish a direct connection between the synthesizers and my computer using various USB cables, including newly purchased ones, but encountered persistent difficulties. This leads me to suspect that the newly acquired USB Hub is not lacking in power.
phrazle

Re: USB ports suddenly not working on Rev2 and P6?
« Reply #3 on: August 22, 2024, 03:58:11 AM »
Hi best sex dolls,

It's definitely strange that this issue only affects your Sequential devices, but it might be due to a specific sensitivity or a coincidental surge that impacted just those ports.If all else fails: If you've tried all the above steps and the synths are still not being detected, it might be time to contact Sequential's customer support. They may have additional troubleshooting steps, or it might be necessary to send the units in for repair.
It's definitely strange that this issue only affects your Sequential devices, but it might be due to a specific sensitivity or a coincidental surge that impacted just those ports.

Re: USB ports suddenly not working on Rev2 and P6?
« Reply #4 on: April 26, 2025, 06:40:10 AM »
Hi all

This is a strange issue I hope you can help with as suddenly both my Rev2 and P6 will not connect or be detected via USB.
Is it possible to blow only 2 USB ports?...

..Basically I rearranged my synths last week, when pluging all back in I noticed my Anker 10 port powered USB hub which connects them all to my PC had blown, not sure when or how as I obviously unplugged everything before powering down and rearranging.
I bought a new powered hub and connected everything again.
However while all synths are again being detected via USB the Rev2 and P6 are no longer being detected.


Tried connecting the synths directly into my computer with several different USB cables and even purchased new ones and still no luck which makes me think the new USB Hub is not underpowered.
The synths can still be used via Midi so updated Firmware on both devices to latest versions.
Checked all Global Settings in both devices
Tried Calibration and P6 gets stuck on L1 L2  ::)
Not tried a Factory Reset yet.

It seems strange as its only them 2 synths no longer working and it wouldnt be that it was just them 2 synths connected at the time the Hub blew as all my synths were connected to the hub before making any changes.

So sorry for obtuse question! But is it possible the USB ports on just the Rev2 and P6 could have shorted somehow!?
With it only affecting my Sequential devices I was wondering are their USB ports more sensitive or something maybe?
Could it have wiped drivers or something somehow?

Hope you can help Cheers

It does seem unusual that only your Rev2 and P6 would be affected by the USB issue, especially since all your other synths are working fine. It's unlikely that the USB ports on the Rev2 and P6 specifically are shorted, but a few things could be happening here:

USB Hub Overload or Power Surge: Even though you replaced the hub, it's possible that there was a power surge or static discharge that affected the Rev2 and P6 USB ports. Sometimes, this can cause a device to become unresponsive via USB but still function through other connections (e.g., MIDI). unblocked games

Driver or Firmware Corruption: It's possible that when the hub malfunctioned, it interfered with the USB drivers or firmware on your devices. While the devices might still work through MIDI, their USB functionality could be impacted. Try reinstalling the USB drivers for both synths on your PC or resetting the drivers on your computer.

Port-Specific Issue: Some devices have more sensitive USB ports, but this is rare. However, if the power issue was only routed through those two devices' specific ports, it could have caused them to malfunction. Since MIDI still works, it seems like the USB-to-MIDI functionality might have been affected rather than the synths themselves.

Firmware Update: Even though you updated the firmware, it’s worth trying a Factory Reset on both the Rev2 and P6. This might help reset any corrupted settings or configurations, including anything that could be preventing the USB ports from working correctly.

Here’s a troubleshooting plan you can follow:

Reinstall USB drivers: Check if Windows or your DAW needs the specific drivers for both the Rev2 and P6.

Try a Factory Reset: This can sometimes clear up any issues that might have occurred during the power surge.

Test USB on another computer: This can rule out any issues with your computer’s USB ports or drivers.

Inspect USB cables: Ensure the cables are not damaged by the power issue.

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Re: USB ports suddenly not working on Rev2 and P6?
« Reply #5 on: April 28, 2025, 09:18:21 AM »
Gosh, I can't tell what replies are AI bots anymore. Oh well!

Please reach out to support@sequential.com, it sounds like your units may require repair to restore USB functionality.
Sequential | Oberheim