One voice silent after 1.7.5 update

One voice silent after 1.7.5 update
« on: April 27, 2022, 01:10:02 PM »
Hi,

after updating to 1.7.5 on my P6, one voice is silent. I've reset globals and when running the Osc/Filter calibration the process gets stuck on L2.

Anyone any idea before I contact the support?

Regars,
Dennis

Re: One voice silent after 1.7.5 update
« Reply #1 on: April 27, 2022, 05:36:42 PM »
Have you tried going back to a previous firmware? Is the voice still silent? In this case I would contact Sequential ... they will help. If the voice returns then ... that's weird. In this case I would try loading version 1.75 again.

Keith
Prophet X, Prophet 6, Nord Electro 5D 73, Korg Wavestate, NDLR, Arturia Matrixbrute, Waldorf Iridium, BARP 2600, Eurorack and altogether too many guitars.

Re: One voice silent after 1.7.5 update
« Reply #2 on: April 28, 2022, 12:00:50 AM »
Since I couldn‘t find any old firmware links, maybe you or anyone knows where to find them?

Re: One voice silent after 1.7.5 update
« Reply #3 on: April 28, 2022, 06:26:18 AM »
I usually save firmware versions in case I have to backdate for some reason. I’m not at my desktop at the moment but will check later to see what I have and pm you.

Keith
Prophet X, Prophet 6, Nord Electro 5D 73, Korg Wavestate, NDLR, Arturia Matrixbrute, Waldorf Iridium, BARP 2600, Eurorack and altogether too many guitars.

Re: One voice silent after 1.7.5 update
« Reply #4 on: April 28, 2022, 07:54:20 AM »
Amazing, thank you!

Re: One voice silent after 1.7.5 update
« Reply #5 on: April 28, 2022, 08:24:52 AM »
PM'd you. Let me know if you didn't get it. I sometimes have trouble contacting people.

Keith
Prophet X, Prophet 6, Nord Electro 5D 73, Korg Wavestate, NDLR, Arturia Matrixbrute, Waldorf Iridium, BARP 2600, Eurorack and altogether too many guitars.

Re: One voice silent after 1.7.5 update
« Reply #6 on: April 28, 2022, 09:36:27 AM »
Thanks. Received your message and answered.

Re: One voice silent after 1.7.5 update
« Reply #7 on: April 28, 2022, 01:39:33 PM »
Downgrading and calabrating at versions 1.6.3, 1.6.6 and 1.6.7 didn‘t help. Still it is very likely to be a software issue in my opinion. All voices worked perfectly fine before the update. One very odd thing is, that L2 is other than every other L blinking during the process of calibration. So I think something’s wrong with the second low pass filter.

Am in contact with the sequential support and will keep you posted.

Re: One voice silent after 1.7.5 update
« Reply #8 on: April 28, 2022, 02:21:27 PM »
After writing with the Sequential support, I was deinstalling and installing the bad voice card as well as I swapped the faulty one with a working one afterwards Still the same issue but on a different (the swapped) port then.

Guessing for a broken voice card. Am wondering how a software change could cause this.

Re: One voice silent after 1.7.5 update
« Reply #9 on: April 29, 2022, 12:52:11 AM »
A new voice card will be shipped now.