One voice silent after 1.7.5 update

One voice silent after 1.7.5 update
« on: April 27, 2022, 01:10:02 PM »
Hi,

after updating to 1.7.5 on my P6, one voice is silent. I've reset globals and when running the Osc/Filter calibration the process gets stuck on L2.

Anyone any idea before I contact the support?

Regars,
Dennis

thirteen_engines

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Re: One voice silent after 1.7.5 update
« Reply #1 on: April 27, 2022, 05:36:42 PM »
Have you tried going back to a previous firmware? Is the voice still silent? In this case I would contact Sequential ... they will help. If the voice returns then ... that's weird. In this case I would try loading version 1.75 again.

Keith
Prophet 6, Nord Electro, Waldorf Iridium, BARP 2600, Eurorack and altogether too many guitars.

Re: One voice silent after 1.7.5 update
« Reply #2 on: April 28, 2022, 12:00:50 AM »
Since I couldn‘t find any old firmware links, maybe you or anyone knows where to find them?

thirteen_engines

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  • If a man's wit be wandering let him play the synth
Re: One voice silent after 1.7.5 update
« Reply #3 on: April 28, 2022, 06:26:18 AM »
I usually save firmware versions in case I have to backdate for some reason. I’m not at my desktop at the moment but will check later to see what I have and pm you.

Keith
Prophet 6, Nord Electro, Waldorf Iridium, BARP 2600, Eurorack and altogether too many guitars.

Re: One voice silent after 1.7.5 update
« Reply #4 on: April 28, 2022, 07:54:20 AM »
Amazing, thank you!

thirteen_engines

  • **
  • 172
  • If a man's wit be wandering let him play the synth
Re: One voice silent after 1.7.5 update
« Reply #5 on: April 28, 2022, 08:24:52 AM »
PM'd you. Let me know if you didn't get it. I sometimes have trouble contacting people.

Keith
Prophet 6, Nord Electro, Waldorf Iridium, BARP 2600, Eurorack and altogether too many guitars.

Re: One voice silent after 1.7.5 update
« Reply #6 on: April 28, 2022, 09:36:27 AM »
Thanks. Received your message and answered.

Re: One voice silent after 1.7.5 update
« Reply #7 on: April 28, 2022, 01:39:33 PM »
Downgrading and calabrating at versions 1.6.3, 1.6.6 and 1.6.7 didn‘t help. Still it is very likely to be a software issue in my opinion. All voices worked perfectly fine before the update. One very odd thing is, that L2 is other than every other L blinking during the process of calibration. So I think something’s wrong with the second low pass filter.

Am in contact with the sequential support and will keep you posted.

Re: One voice silent after 1.7.5 update
« Reply #8 on: April 28, 2022, 02:21:27 PM »
After writing with the Sequential support, I was deinstalling and installing the bad voice card as well as I swapped the faulty one with a working one afterwards Still the same issue but on a different (the swapped) port then.

Guessing for a broken voice card. Am wondering how a software change could cause this.

Re: One voice silent after 1.7.5 update
« Reply #9 on: April 29, 2022, 12:52:11 AM »
A new voice card will be shipped now.