I'm having this problem too. I thought it was a windows 10 driver issue on my computer, but here we are with the same problem.
Sometimes my REV2 module gets to be PRO3 or vice versa, depends on who I turn on first...or not. I gave up on using USB connection on my REV2 module and connect it to MIDI instead.
I think we need to send an error report to support, but I have another case going on there - so I don't want to flood them with more of my problems at the moment.
Is your problem setup similar to mine? :
Windows 10
PRO 3 (OS 1.1.0.0)
REV 2 Module (OS 1.1.5.9)
P.