I realise that, I wouldn't expect Dave to be sat there personally inspecting each synth before being boxed up, like some kind of synth santa. However I would of expected a better overall quality control.
I don't want to seem like I'm attacking DSI, because I'm not, the level of response and service I received the moment I sent in my query was exeptional and has to be the best customer service I have ever received. If only this level of care had been implemented in the final packaging of my unit, then none of this would of been required.
I hear that some are still awaiting their pre orders, I can only speculate that this is because this level of care has been stepped up.
Anyway on a more selfish note, mine has been sorted now and I can get down to actually making music on this beautiful synth.