Distortion in new Trigon 6

[AnsleyRempel]

TL;DR: new Trigon synth has very bad clipping

I've just purchased a Trigon 6. It is brand new, in original box, unopened. I plugged in a set of headphones (I'm away from home and only have a set of Beats headphones which I'm using with it) but many of the patches have a ridiculous amount of distortion/clipping... It's much worse than on the unit I tested in store (but I wasn't using the same phones)

I've tried reducing the amp envelope sustain, which is suggested in the Sequential troubleshooting pages, which improved it a bit, but there are still many patches which clip badly when I play chords and when master volume is up full. If I compare to a YouTube video playing the same patch and same notes, there's no distortion, it's very different. It only improves if I reduce master volume down to about 50%

I guess it could be the phones. But I'm afraid it's the unit. I think it may have been sitting in a warehouse for many months...

Has anyone ever seen this? Perhaps on another of the Sequential 6 series synths (P6 or OB6)??

Any input appreciated!

[Bradyc33]

I don't own a Trigon but I own other Sequential synths and I'm not sure if you've brought down the mixer volumes of each oscillator, because Sequential synths have a bit of overdrive if the Mixer of the Oscillator is at 100% Try turning them to around 70%.

[Elric]

Headphone output on (all?) Sequentials is insanely loud. (I have the Pro 3)

The Line outputs should be better/normal.

[gus]

I'd venture that it is the headphones, especially if you are at max volume - check the line outs into something standard like an audio interface or mixer. As mentioned above, the headphone output can get very hot and can easily distort at higher volumes. Many patches have some amount of distortion as well, so you can always turn that param down. I don't think we've seen any distortion issues with the Trigon-6 in the field.