Hi,
Your synth is not defective - no need to worry there! The key modes are for unison operation. Polyphonic glide is tied to the voice architecture of the synth. Voices will re-trigger until you run out of polyphony.
As an example, set a basic patch and turn glide up a bit. When you hold a new 10 note chord, all the voices will glide from their previous pitch. When you play the same chord a second time, there will be no glide as all 10 voices are re-triggering the same pitch.
I haven't used the soft synth mentioned, but I would guess it operates differently given that it isn't bound to the limitations of analog hardware.
You can search this forum for more info, there are some good threads on this. Below are two videos that might be helpful as well.
https://www.youtube.com/watch?v=b_zBsA1rXh8&ab_channel=JimAlfredsonhttps://forum.sequential.com/index.php?topic=6209.0Have fun with your new synth!