why is firmware 2.04 still not on the official prophet 5/10 download page

[Enz49]

After nearly 3 years the prophet 5/10 is still showing firmware 2.01 as the official up to date firmware to download on the sequential site. Ive had 2.04 installed now on my P10 since it was available to download in sep 2022 with no issues , surely this can't still be in beta?

[dmotrik]

I too would like to know what the status is of the update. Was anyone at NAMM? Was Sequential in attendance? I own both a P10 R4 and a desktop P5. I already know there are bugs that randomly affect the P5 slaved to the P10, I was hoping they might disappear if I purchased another P10 upgrade card for the desktop but a software update addressing the current issues would make that upgrade easier to ingest. Trying not to be snarky, but it's been a bit, don't you think? These are premium instruments and deserve to be finished. Thank you.

[spacesoul]

A rather disappointing matter: still, for many years now, there has been no official firmware version to fix bugs such as the aftertouch and velocity values that cannot be saved.
Instead, a completely overpriced birthday version with tropical wood was offered recently. Really unappealing behaviour in my eyes.

[Monzelio]

A rather disappointing matter: still, for many years now, there has been no official firmware version to fix bugs such as the aftertouch and velocity values that cannot be saved.
Instead, a completely overpriced birthday version with tropical wood was offered recently. Really unappealing behaviour in my eyes.

I wrote them about this issue, this was the answer:

"Thanks for reaching out to Sequential and for relaying the AT/Velocity bug report. This one is on our internal bug list and it will be addressed in a forthcoming OS release."
 
It speaks for itself.

[dmotrik]

While I appreciate the need for a company to set and keep release dates private. Economics require a certain amount of corporate/organizational dexterity but a clear set of public facing information would be nice. For instance a running official bug report. This does not have to include in future enhancements, but just checked in bugs where users can go and look and see if Sequential is aware of specific issues so the user does not have to go thru the difficult process of reporting a bug. In addition, maybe not offer specific dates, but an explanation of how software updates roll out in general. But the inexplicable unpublic/public beta status of the OS says "inattention to details". This can shake confidence in the brand. At least for me.

[Manbird]

While I appreciate the need for a company to set and keep release dates private. Economics require a certain amount of corporate/organizational dexterity but a clear set of public facing information would be nice. For instance a running official bug report. This does not have to include in future enhancements, but just checked in bugs where users can go and look and see if Sequential is aware of specific issues so the user does not have to go thru the difficult process of reporting a bug. In addition, maybe not offer specific dates, but an explanation of how software updates roll out in general. But the inexplicable unpublic/public beta status of the OS says "inattention to details". This can shake confidence in the brand. At least for me.

I don't mean to be a brat, but reporting a bug to Sequential takes nothing more than an email sent to support. Sequential is a small company, run by actual real humans, squishy and probably very busy all the time. But Sequential support is renown for its responsiveness. The forum is a great place to bounce ideas/concerns off other synth peeps and there are Sequential employees popping up here pretty frequently, always only to be helpful, but a direct line to Sequential will get you a reasonably prompt and polite and helpful reply, I'm certain.

It looks like everyone posting in this thread is new to the forum. Hang around a while and you'll get a feel for how attentive the Sequential team is to the requests of its customers.

[dmotrik]

I also did not mean to imply that support in general has been anything other than outstanding over the years. This even goes back for me to the 1st Sequential product I purchased. A randomly rebooting Multitrack that went to the service center several times and was fetched from the service center when the company collapsed. My observation while my own, has been software updates have been typically never been promised or a schedule of public releases published. This has nothing to do with how quickly support responds (and they do respond quickly). And to your point, reporting a problem is easy after you spent the time replicating the issue and documenting the problem. I would guess that most players don't have the time/expertise/wherewithal to do the extensive work to correctly submit a bug report that would instantly be accepted. So I am asking for Sequential to do a better job with regard to software and how they publish news regarding the updates. As a customer I believe I can request that, as a customer I frequently do not get what I want. That typically does not last long. But I love the products so I will be here a bit. :-)

 

[Manbird]

I also did not mean to imply that support in general has been anything other than outstanding over the years. This even goes back for me to the 1st Sequential product I purchased. A randomly rebooting Multitrack that went to the service center several times and was fetched from the service center when the company collapsed. My observation while my own, has been software updates have been typically never been promised or a schedule of public releases published. This has nothing to do with how quickly support responds (and they do respond quickly). And to your point, reporting a problem is easy after you spent the time replicating the issue and documenting the problem. I would guess that most players don't have the time/expertise/wherewithal to do the extensive work to correctly submit a bug report that would instantly be accepted. So I am asking for Sequential to do a better job with regard to software and how they publish news regarding the updates. As a customer I believe I can request that, as a customer I frequently do not get what I want. That typically does not last long. But I love the products so I will be here a bit. :-)

I re-read your post and do see that your focus here has been on bug reports/fixes, not specifically on Sequential support. I realize I've been quite fortunate with all my Sequential gear and any bugs I may have run across were probably assimilated into my User Error brain bank...