The synth nerd in me couldn't resist, because I think VCF and VCA times (both max and behavior of the curve) are important to sound and in many cases give a synth its signature sound as much as the filter or other factors do.
But to give you some reference points, in my brief test of the VCA release position:
Position 6 - ~3 seconds
Position 7 - ~6 seconds
Position 8 - ~14.5 seconds
Position 9 - ~29 seconds
But yes below 5 is going to be really short and plucky no matter what (that's fairly common in synths, left of 12 oclock being miniscule compared to what happens on the right side of the knob, sort of makes sense from a user experience perspective if you think about it).
I don't know if my numbers are correct but for me they work musically and I never expect analog synths to necessarily do exactly the same thing from one day to the next

So I'm not saying use my values as a baseline but intuitively it makes a bit more sense to me than the numbers you've seen do.
Maybe it's just a calibration thing? I would try all troubleshooting measures first and then contact Sequential if no change.