Fallen piece inside my new Take 5

[Karmakoma]

Hello people.

First of all, hello, its my first post and the reason is not the happy im with my new synth (even it works, so not everything lost)

Well.. here I go:

I received today my new Sequential Take 5 and when I take out of the box I noticed that when I handle and move it, sound a loose piece inside the synth. Before take the plastic out I called the shop and tell the story and said me that could be a screw or something, but allow me to plug it and play and see if it works. And it works well for the moment.

So then I proceed to open the synth and see what is fallen inside the synth and I have take a picture in the case any of you know if this part its from the synth (or not) and if its from the synth where it should be.

If helps, the pieces its 4 cm. x 1,7 cm. And seems like a weight piece for balance, maybe for the pitch wheel?

Now I dont know what to do because I bought it online and I live in an island and the synth comes from 1000 km of distance. Not a local shop. So maybe I can fix this by my way if this is not a "big" problem.

Any advice? thanks.

[Manbird]

Sorry to hear your new synth came with a problem. I would contact Sequential support directly.

[chysn]

Some size reference would be helpful. Just a random shot-in-the-dark guess here, but it could be part of the keyboard mechanism, like a weight that affixes to the underside of a key to give it some resistance. Maybe start by looking under the keyboard and see if you see more of those things....

[Karmakoma]

Thanks for the answers. I find what it is! Its the weight piece under the key.

I think i will re-glue it and go on.

[lewisfrancis]

Thanks for the answers. I find what it is! Its the weight piece under the key.

I think i will re-glue it and go on.

Make sure you install the new firmware if yours didn't ship with v2.0 and enjoy!

[Karmakoma]

Thanks for the answers. I find what it is! Its the weight piece under the key.

I think i will re-glue it and go on.

Make sure you install the new firmware if yours didn't ship with v2.0 and enjoy!

Thank you, I did it and also installs all the new sounds.