Pro 3 SE - Loud cracking popping noise - TWO units in a row...

gus

Re: Pro 3 SE - Loud cracking popping noise - TWO units in a row...
« Reply #20 on: May 23, 2023, 04:31:27 PM »
Sorry to hear about all of the Pro 3ís with noise issues here. We are aware of this issue and we have a fix it. For anyone hearing crackling/popping noises on their Pro 3 after it warms up, please contact support directly and we will make sure you get a fully functioning synth! support@sequential.com
Sequential | Oberheim

Re: Pro 3 SE - Loud cracking popping noise - TWO units in a row...
« Reply #21 on: May 23, 2023, 06:30:40 PM »
Sorry to hear about all of the Pro 3ís with noise issues here. We are aware of this issue and we have a fix it. For anyone hearing crackling/popping noises on their Pro 3 after it warms up, please contact support directly and we will make sure you get a fully functioning synth! support@sequential.com

Thanks very much for your response but some of us had sent in tickets months ago with no resolution. May I please ask more specifically what is the fix? Is it firmware related, a board, or does the whole unit need to be replaced with a specific serial build number? Many of us have exchanged for other units only to have continued problems. I went through 3 units and finally just gave up on a fix and kept the third unit even though it still had crackling/noise issues. All in the 1600 range on serial numbers.

I think I speak for all of us that are a bit frustrated and disappointed. This is an amazing synth but it definitely has its issues. I feel those that did originally submit tickets should be contacted directly with the fix not the other way around. I had sent the support team audio files with examples of the problems Iíve had and have also posted them here on the forum. Resolution from support was that was a normal behavior.

Also, I personally experimented and identified, through trial and error, that using the current firmware OS with the previous panel OS fixed the jumpy encoder issue many have reported. Why havenít we seen an updated OS and Panel OS since this has been confirmed? I submitted those findings  to support as well. Resolution was they would make a note of that and look into it.  Their are several forum threads specific to this issue as well.

Please understand I love Sequential and own three of your top tier synths but I would like a little more explanation in these matters. Thanks in advance for your time and listening to your consumers.

Regards,

Re: Pro 3 SE - Loud cracking popping noise - TWO units in a row...
« Reply #22 on: May 23, 2023, 06:49:37 PM »
Sorry to hear about all of the Pro 3ís with noise issues here. We are aware of this issue and we have a fix it. For anyone hearing crackling/popping noises on their Pro 3 after it warms up, please contact support directly and we will make sure you get a fully functioning synth! support@sequential.com

Thanks very much for your response but some of us had sent in tickets months ago with no resolution. May I please ask more specifically what is the fix? Is it firmware related, a board, or does the whole unit need to be replaced with a specific serial build number? Many of us have exchanged for other units only to have continued problems. I went through 3 units and finally just gave up on a fix and kept the third unit even though it still had crackling/noise issues. All in the 1600 range on serial numbers.

I think I speak for all of us that are a bit frustrated and disappointed. This is an amazing synth but it definitely has its issues. I feel those that did originally submit tickets should be contacted directly with the fix not the other way around. I had sent the support team audio files with examples of the problems Iíve had and have also posted them here on the forum. Resolution from support was that was a normal behavior.

Also, I personally experimented and identified, through trial and error, that using the current firmware OS with the previous panel OS fixed the jumpy encoder issue many have reported. Why havenít we seen an updated OS and Panel OS since this has been confirmed? I submitted those findings  to support as well. Resolution was they would make a note of that and look into it.  Their are several forum threads specific to this issue as well.

Please understand I love Sequential and own three of your top tier synths but I would like a little more explanation in these matters. Thanks in advance for your time and listening to your consumers.

Regards,

I understand your frustration but please remember the company has gone through being acquired by a larger company and have also lost their iconic leader. Things are probably just a bit chaotic right now but having experience with Sequential support I can tell you that I have never experienced better service. This will get resolved, I promise.

Re: Pro 3 SE - Loud cracking popping noise - TWO units in a row...
« Reply #23 on: May 23, 2023, 08:07:21 PM »
Hey LoboLives,

Good points to take into consideration. I appreciate your thoughts on this. 👍

Re: Pro 3 SE - Loud cracking popping noise - TWO units in a row...
« Reply #24 on: May 26, 2023, 11:37:23 AM »
Been tossing the idea around of getting one of these.  There's been some general observances on the newer batches being in the clear , but it's be nice to have a definitive SN# to get past before buying.
Sequential/DSI Equipment: Poly Evolver Keyboard, Evolver desktop,   Pro-2, OB6, P-12
 

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