Sorry to hear about all of the Pro 3’s with noise issues here. We are aware of this issue and we have a fix it. For anyone hearing crackling/popping noises on their Pro 3 after it warms up, please contact support directly and we will make sure you get a fully functioning synth! support@sequential.com
Thanks very much for your response but some of us had sent in tickets months ago with no resolution. May I please ask more specifically what is the fix? Is it firmware related, a board, or does the whole unit need to be replaced with a specific serial build number? Many of us have exchanged for other units only to have continued problems. I went through 3 units and finally just gave up on a fix and kept the third unit even though it still had crackling/noise issues. All in the 1600 range on serial numbers.
I think I speak for all of us that are a bit frustrated and disappointed. This is an amazing synth but it definitely has its issues. I feel those that did originally submit tickets should be contacted directly with the fix not the other way around. I had sent the support team audio files with examples of the problems I’ve had and have also posted them here on the forum. Resolution from support was that was a normal behavior.
Also, I personally experimented and identified, through trial and error, that using the current firmware OS with the previous panel OS fixed the jumpy encoder issue many have reported. Why haven’t we seen an updated OS and Panel OS since this has been confirmed? I submitted those findings to support as well. Resolution was they would make a note of that and look into it. Their are several forum threads specific to this issue as well.
Please understand I love Sequential and own three of your top tier synths but I would like a little more explanation in these matters. Thanks in advance for your time and listening to your consumers.
Regards,