Take 5 stuck on homescreen logo

[BffJacob]

Hey, yesterday my take 5 was working fine... I plugged in my USB cable and it froze. No sound was being made and none of the controls worked. I powered off and back on the synth and now it's stuck on the opening home page that says "take 5".

Nothing on the synth is functioning and the screen will only show the "Take 5" home screen. I'm assuming (per manual) this was caused by midi feedback but as it suggests I can't go into the global settings to fix anything.

I've only had the synth for a month and haven't backed up my presets yet... Is there a way to get past this home screen issue? Or is a hard reboot of the system needed? If so there are also no reboot commands in the manual...

Any help would be greatly appreciated as this has become my go-to synth since I got it for Christmas. Thanks in advance for any help!

[chysn]

Email support@sequential.com. They might not see your question on the forum for some time, but they'll respond to support requests very quickly.

[suspish]

I had the same issue with mine. I had to exchange it for a new one, as it wasn't even able to load up to the bootloader mode to try reinstalling the firmware.

[BffJacob]

Had to return the synth as the system reboot would not work. Quite disappointing but what can you do. I exchanged my take 5 for another at the store where I purchased it. Hopefully, this is a one-time issue as I really enjoy the synth.

[JensMelhede]

I'm in the same TAKE5 logo stuck situation in my day 3 of owning this synth :-( Have written to support.

[JensMelhede]

I'm in the same TAKE5 logo stuck situation in my day 3 of owning this synth :-( Have written to support.

The issue was fixed after I got replacement mainboard send from US to Denmark - self replacement with nice guide provided by Sequential support. Synth running like a charm again :-)