Ignored by SoundTower customer support

[rasseru]

Having an issue with the demo versions of soundtower for the Pro3 and Take5 - any controls I do from the software doesnt do anything

Everything set up right, and nothing wrong with my connections - my paid for version for pro2, prophet X is all fine


All i want to know is - is the demo mode limited and if I buy then the front panel controls get unlocked - I want to use it for the take 5.   


Tried emailing them a few times now and nothing, not even a response.... 




usually I wouldn't bother here but they are linked from the sequential website so hoping there is some form of response here...


Any ideas anyone?    I dont want to buy anything that seems broken and not getting a response from support.  as I said before all my paid for ones work but they say to test with the demo first!

[rasseru]

they got in touch, its a demo limitation!

[AmyHong]

I'd give it one more try using a different contact method if they have one, and include your order number, OS version, and a short description of the issue. If you don't hear back after that, I'd seriously consider requesting a refund if you're still within the refund window.