Hey, just wanted to give proper credit and sing the praises of the Support dept. I have owned a few DSI instruments in the past and thankfully had never had to contact them before.
However, I bought a used Pro3 about 2 weeks ago. It had two keys that had really poor action and so I contacted Support on the recommendation of some of the good people in this forum.
My email was promptly answered by Mark Kono who over the course of the next few days, was kind enough to help me in diagnosing the problem and ultimately sent me detailed instructions for opening up the unit and accessing the keybed.
When I finally got inside the synth I found that the two ‘problem‘ keys were each missing their springs (it happens, I guess).
Anyway, the unit was ‘used‘ and past warranty but Mark immediately offered to send me the two replacement springs along with more detailed plans for installation, free of charge. I had offered to formally purchase the parts but he declined. They quickly arrived just two days later and now the synth is good as new.
Totally impressed with Sequential Support!👍🏻
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