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Best way to get in touch with customer support?

Best way to get in touch with customer support?
« on: May 07, 2021, 04:06:40 PM »
I assume itís either because of the pandemic or the acquisition (or maybe a little of both), but I have an issue and havenít been able to get through by phone going on 2 weeks now. I submitted a support ticket and I initially received a response, but now havenít heard back for 3 days. Does anyone here know if thereís a new number to get in touch with support? Generally the support Iíve received has been stellar so Iím sure thereís just some shift happening right now. Thanks everyone!

Re: Best way to get in touch with customer support?
« Reply #1 on: May 08, 2021, 01:23:55 PM »
Probably we've all experienced the same problem during the past year in getting through to Sequential.  I know I have.  I would suggest that you continue sending them emails every week or so until they finally respond to you.  That's what worked for me, together with a lot of patience.
« Last Edit: May 08, 2021, 02:18:01 PM by Sacred Synthesis »
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Re: Best way to get in touch with customer support?
« Reply #2 on: May 08, 2021, 04:33:07 PM »
I experienced multi-day delays to turnaround even simple responses via support email as well. Patience is your friend here.
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