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Pro 3 randomly switching to edit mode

Pro 3 randomly switching to edit mode
« on: March 24, 2021, 09:56:26 PM »
Hello, I just got my new Pro 3 and it randomly switches to edit mode often when it sits idle for a while.  I was able to upgrade to the latest firmware but it still does this, and it is not always the same pot. Sometimes it is the VCA, sometimes the filter. This unit was just recently purchased and I believe it was an open box, so I need to figure out whether this is just a firmware issue or whether I may need to exchange the unit with the seller as it is under warranty. Otherwise, it works and sounds great other than this issue.

Re: Pro 3 randomly switching to edit mode
« Reply #1 on: March 25, 2021, 04:35:07 PM »
Contact support to get this resolved.  Some recent Pro 3 units were built slightly too sensitive, so they can detect motion on knobs which haven't been touched.  It's pretty easy to fix, but you'll need to get some help from the support team to arrange the details.

Returning it to the store isn't recommended, because you might just exchange it for another item with the same issue.  Better to talk to support and make sure it's fixed.

Re: Pro 3 randomly switching to edit mode
« Reply #2 on: March 27, 2021, 04:45:14 PM »
Yes, I am contacting support. It seems to happen mainly on the filter, but I think I have seen it randomly switch to the VCA ADSR page. In the mean time I will keep a close eye on it.

Re: Pro 3 randomly switching to edit mode
« Reply #3 on: March 30, 2021, 08:16:03 PM »
Support has been very responsive and helpful, however, they are recommending a replacement of the main board with a $200 deposit. I just bought this synth new. Unfortunately, that means I am going to return it as defective to my retailer. Not prepared to to do major surgery and pay $200 deposit on something I have bought new with a full warranty. I will have to wait on a Pro 3 until these issues get sorted.

timboréale

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Re: Pro 3 randomly switching to edit mode
« Reply #4 on: March 31, 2021, 06:12:28 AM »
The issues are sorted. Some boards are defective. You happened to get one. No big deal. Swap it out or return it for a different unit. Why make a big deal about it?
Rev2-16, Prophet 12 Keyboard, Nords, etc...

Re: Pro 3 randomly switching to edit mode
« Reply #5 on: March 31, 2021, 07:16:54 PM »
Not swapping for an unknown with the possibility of another defective unit. The OS is also pretty buggy, had lots of odd behavior even on the latest. I'm sure it will get sorted out. It's a great synth, but at $1600 I am not taking a lemon.

chysn

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Re: Pro 3 randomly switching to edit mode
« Reply #6 on: March 31, 2021, 08:19:36 PM »
Your position is understandable.

For others who may be in this situation in the future, the voice board is very easy to swap. It took me about a half hour, working at a slow and deliberate pace. Sequential refunded my deposit promptly. Between that and the OS update, my Pro 3 has been stable and trouble-free for a while now.
Pro 3 #1640
macOS, Ableton, MuseScore2, Serum, Pianoteq
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Re: Pro 3 randomly switching to edit mode
« Reply #7 on: April 01, 2021, 06:42:45 PM »
I understand. Support was helpful and responsive. I just was not about to start self-repairing a synth I had already bought new at $1600. I will likely get another one once these issues are sorted.

Re: Pro 3 randomly switching to edit mode
« Reply #8 on: April 08, 2021, 05:31:26 PM »
the voice board is very easy to swap.

Yeah, the board replacement was super easy, barely an inconvenience.  Shipping the boards back and forth was an inconvenience, but worthwhile to get everything working well.

I planned on having the synth open at some point anyway, since I plan on keeping it for a long long time and I assume at some point in its life I'll have to open it up.  Plus, I really wanted to take a peek inside anyway...  So it was nice having a support-approved excuse to look inside while it's still under warranty, instead of having to wait until later.

I can definitely understand though, that people who buy nice instruments usually want it to Just Work without a screwdriver.  Not everyone wants to geek out about the innards.