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OS update failed

OS update failed
« on: August 02, 2020, 10:21:56 AM »
The OS update failed and it did not start.
Is there a way to do a hardware reset?

Re: OS update failed
« Reply #1 on: August 02, 2020, 03:21:51 PM »
If you haven't yet done so, I'd suggest contacting support at Sequential.

Note that anything I've mentioned below has not been verified by Sequential. Try at your own risk.

You could consider trying the following, if you haven't done so:

  • Power cycle and just try sending the update, again, in case it starts up enough to process MIDI.
  • If that doesn't work, the following might get you into bootloader mode:
    • Power off.
    • Press and hold down both Transpose Up & Down buttons.
    • Turn on power. The light at Transpose 0 should blink. The display will be off/blank.
    • Send the OS update via a MIDI cable (not USB).
    • Wait. The Touch slider lights will light up showing the loading progress.
    • You might want to wait for a bit after it finishes, since I don't know the full procedure and this was speculation.
    • Eventually, power cycle.

Again, note that this was not from Sequential and a quick guess. That mode may have other purposes.

I still recommend contacting Sequential support.
Jeff Kellem—Typeface designer, Composer, Pianist, Analog synths, Dancer
https://1403.slantedhall.com/ | https://slantedhall.com/

Re: OS update failed
« Reply #2 on: August 02, 2020, 05:24:12 PM »
I will try it based on your opinion.
I'm also asking questions to Sequential.

Thank you very much.

Re: OS update failed
« Reply #3 on: August 02, 2020, 05:39:31 PM »
solved!
Thank you so much! !!