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Line in display

Line in display
« on: January 09, 2020, 08:26:04 PM »
I purchased a 16 voice module REV2 from Proaudiostar and when it got to me it seems fine but there is a single pixel vertical line that persists on the screen even when it goes to screen saver mode. I do see the line momentarily blink during the startup routine. (I just noticed that today) Proaudiostar is willing to refund me my money, but they claim they don’t have another to sell me. It was a good deal, as it was b-stock. They seem to actually have another b-stock one for sale, but asking for that one got me stone-walled.

Anyway, I thought that maybe it could be software related, having noticed it blink off for a millisecond or two during start up. I’d rather not have to wait to find another and I guess I can also send it back for service. It’s running the latest OS according to Sequential’s site. Any ideas before I send it away? Worth trying to see if the connector to the display is seated correctly?
You can't make everybody happy, but you can make everyone miserable.

Re: Line in display
« Reply #1 on: January 12, 2020, 06:24:12 AM »
I had this, get in touch with tech support. I got sent a free replacement screen was dead easy to fit as well.