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"Ghost" note issue quiet, double notes being triggered that are not played

Hey all, first time poster here, long time reader. I've had my beautiful Rev-2 for a few months now, but have noticed something strange when recording short staccato notes into my DAW. Sometimes, a quiet "doubled" note will be triggered and recorded in the DAW that I didn't press. I've attached a screenshot. It's very random, happens only in the upper half of the keyboard, and only when in conjunction with other notes (if I record one note playing staccato, it never doubles). I'm worried it might be a hardware problem. Updated to latest OS, same behaviour. Any help much appreciated. Cheers!

shiihs

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Re: "Ghost" note issue quiet, double notes being triggered that are not played
« Reply #1 on: November 28, 2019, 07:00:45 AM »
Hey all, first time poster here, long time reader. I've had my beautiful Rev-2 for a few months now, but have noticed something strange when recording short staccato notes into my DAW. Sometimes, a quiet "doubled" note will be triggered and recorded in the DAW that I didn't press. I've attached a screenshot. It's very random, happens only in the upper half of the keyboard, and only when in conjunction with other notes (if I record one note playing staccato, it never doubles). I'm worried it might be a hardware problem. Updated to latest OS, same behaviour. Any help much appreciated. Cheers!

In case of doubt, best contact official support. They do not systematically monitor these forums for problems.
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Pym

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Re: "Ghost" note issue quiet, double notes being triggered that are not played
« Reply #2 on: November 28, 2019, 11:47:36 AM »
Hey all, first time poster here, long time reader. I've had my beautiful Rev-2 for a few months now, but have noticed something strange when recording short staccato notes into my DAW. Sometimes, a quiet "doubled" note will be triggered and recorded in the DAW that I didn't press. I've attached a screenshot. It's very random, happens only in the upper half of the keyboard, and only when in conjunction with other notes (if I record one note playing staccato, it never doubles). I'm worried it might be a hardware problem. Updated to latest OS, same behaviour. Any help much appreciated. Cheers!

This is almost positively because of the way you play the keyboard. The sensitivity of the notes are due to your finger pressing slightly against the adjacent keys when you do certain movements. This is why it doesn't happen when you play staccato, because you aren't sliding into new positions on the keyboard

I've played piano for  over 30 years and switching to a digital input means you can't be quite as 'sloppy' on your playing. If you do this on an actual piano nothing will happen because the key doesn't actually hit the string, but on a digital input it does register

I still do this all the time when I play loosely, it's just something you'll have to work around. I spend a lot of time tightening up my lines in the DAW
Dave Smith Instruments