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Problems with OS 1.5.5

Problems with OS 1.5.5
« on: November 12, 2018, 09:10:21 AM »
Hello,

I tried to update to OS 1.5.5. Now when I do the update the counter is counting down, after that the OB-6 is restarting but it still shows 1.3.7 on my screen...in the OS 1.5.5 thread you guys mentioned:  it will display as "1.4.1" after the update. What do I do wrong? Previous updates just worked.
I did it over USB, tried out midi too but the countdown is going way to fast on both options. I always used the electron C6 software but I also tried Midi ox as a third option. Setting the buffers but same result....still showing 1.3.7
« Last Edit: November 12, 2018, 09:38:51 AM by Knob twiddler »

Re: Problems with OS 1.5.5
« Reply #1 on: November 12, 2018, 10:36:40 AM »
Try the update with DIN MIDI if you have a MIDI interface. If that doesn't work, please contact our dedicated support.
SEQUENTIAL

Re: Problems with OS 1.5.5
« Reply #2 on: November 12, 2018, 11:04:28 AM »
Thanx for your answer, I tried midi already, maybe it wasn't too clear in my openingpost. So what does dedicated support mean? And how do I contact it?

I did another try over MIDI DIN with another interface RME FIREFACE UC and that gave me an error in Midi OX telling me there is not enough memory...so I doubled the values of the output buffer to 2048 and now it finished the transfer. Countdown is still running, fingers crossed it worked now.
« Last Edit: November 12, 2018, 12:34:08 PM by Knob twiddler »

Re: Problems with OS 1.5.5
« Reply #3 on: November 12, 2018, 12:48:58 PM »
Still showing 1.3.7, is it possible that you guys made a mistake in the description and that 1.3.7 is the correct number?

Re: Problems with OS 1.5.5
« Reply #4 on: November 18, 2018, 11:09:55 PM »
Press Write and power on to get in midi recovery mode, try sending again here over midi din. That worked.

Re: Problems with OS 1.5.5
« Reply #5 on: November 20, 2018, 04:47:50 PM »
So what does dedicated support mean? And how do I contact it?

Glad you got it sorted out. Dedicated support is our direct Technical Support, available via email: support (at) sequential.com

If you ever require fast and accurate support directly from Sequential, this is the only way to ensure you receive it.
SEQUENTIAL

Re: Problems with OS 1.5.5
« Reply #6 on: December 06, 2018, 11:43:18 AM »
Press Write and power on to get in midi recovery mode, try sending again here over midi din. That worked.

I would have the same problem, but with this advice, it works.

Thanks for that!