Prophet 12 Low Pass calibration issue. Voice damaged?

Prophet 12 Low Pass calibration issue. Voice damaged?
« on: August 19, 2018, 01:55:03 PM »

Hi guys!. My Prophet 12 has a problem with the voices from 7 to 12. Some are low volume and some are muted. I tried to calibrate but the process stops at voice 9 and the keyboard is locked. I've updated the system, done the global reset, and nothing solves it. Is there a possibility that the voice chip may be damaged during an air transport using a very robust case? Has anyone ever experienced this? The most important ... is there a fix for this problem? Thank you.

Re: Prophet 12 Low Pass calibration issue. Voice damaged?
« Reply #1 on: August 20, 2018, 04:43:21 PM »
Hi cfeijao-

Sorry you're experiencing an issue with your Prophet 12. Please contact our dedicated support channel for a solution:

support (at) davesmithinstruments.com

Thanks!
SEQUENTIAL | OBERHEIM