No reply from support for the past 10 days. What should I do ?

[aeonn]

Hi synths lovers,

I am one unlucky dude with the jumpy encoders issue and was in contact with DSI support to set up a panel board swap, but it has been 10 days now that I am waiting for a reply from them about that and I don't know what to do...
I don't want to sound pushy and harass them with an email everyday, so maybe you guys know what's up ? Are there holidays that I was not aware of ?

Any help is greatly appreciated !

[Rico]

Hi synths lovers,

I am one unlucky dude with the jumpy encoders issue and was in contact with DSI support to set up a panel board swap, but it has been 10 days now that I am waiting for a reply from them about that and I don't know what to do...
I don't want to sound pushy and harass them with an email everyday, so maybe you guys know what's up ? Are there holidays that I was not aware of ?

Any help is greatly appreciated !

I have always gotten quick replies, the last one yesterday. Harass them!

[MDMA]

They're good guys over there, your mail mustn't of reached them!

[aeonn]

I have always gotten quick replies, the last one yesterday. Harass them!

God...I hate doing that. It's annoying for them and for me to go that way. It's a shame because I had great responsive replies before that.

[cbmd]

Hi Aeonn,

So sorry to hear that you haven't heard back from us yet.  Would you please follow up with a reply to your support ticket?  It's been very busy in support for the past week and your ticket may have been overlooked or errantly marked as awaiting a reply from you.

Just send us a note and we'll get back to you promptly.

[aeonn]

Hi Aeonn,

So sorry to hear that you haven't heard back from us yet.  Would you please follow up with a reply to your support ticket?  It's been very busy in support for the past week and your ticket may have been overlooked or errantly marked as awaiting a reply from you.

Just send us a note and we'll get back to you promptly.

Thank you ! Yeah apparently it was a busy week
I sent another message and got a reply from Mark. Now it's all sorted out. I have to wait for the replacement board now. Thanks again !