The Official Sequential/DSI Forum

SEQUENTIAL/DSI => Prophet => Sequential Prophet X => Topic started by: johnts on June 30, 2018, 03:55:52 AM

Title: Firmware update problem
Post by: johnts on June 30, 2018, 03:55:52 AM
.
Has anyone had any issues updating the PX with the latest two firmwareupdates?

When trying to update with the bin file I've had issues with both versions; V1.1.0.0.0 and V1.1.1.0.1. The firmware update process appears to run OK but on restart the PX bootloader fails and eveything is locked up. In the first instance I got in touch with DSI support, who responded almost immediately, and sent me the sysex version of V1.1.0.0 and running this via the debug bootloader update process I was able to install the firmware OK. This morning I tried to update with the latest version V1.1.1.0.1 via the bin file and again this failed, the same as the first firmware update. I have raised a support request with DSI and now await the outcome. I guess I will not hear back until sometime on Monday. I've only had the PX 5 days and hope this is just a software glich.

I'm posting here for information and interested to hear if anyone else has had similar issues,although I guess at the moment there's not too many people out there with a PX as yet.

.
Title: Re: Firmware update problem
Post by: ddp on June 30, 2018, 09:47:40 AM
Both updates were successful here.  I used a SanDisk iExpand USB thumb drive.
Title: Re: Firmware update problem
Post by: cbmd on June 30, 2018, 12:17:32 PM
I'm very sorry to hear that you're still encountering update troubles Johnts.  I would suggest that you load the 1.1.0.0.0.syx file I sent to you previously through the bootloader to try and get the unit back up and running.  Then I would suggest that you try to either update with the 1.1.1.0.0.1.bin file again, or use 1.1.0.0.0.bin to downgrade.

Hopefully that will get the PX back up and running this weekend and we can follow up with you this week for further support.

Let me know how this goes for you.
Title: Re: Firmware update problem
Post by: johnts on June 30, 2018, 12:38:04 PM
I'm very sorry to hear that you're still encountering update troubles Johnts.  I would suggest that you load the 1.1.0.0.0.syx file I sent to you previously through the bootloader to try and get the unit back up and running.  Then I would suggest that you try to either update with the 1.1.1.0.0.1.bin file again, or use 1.1.0.0.0.bin to downgrade.

Hopefully that will get the PX back up and running this weekend and we can follow up with you this week for further support.

Let me know how this goes for you.
8
Ok, I've managed to get the PX back up and running by using the 1.1.0.0.0.syx file and running this through the bootloader. The PX is now back operating at this level. All attempts run the the firmware update via the bin file fail both 1.1.0.0.0 and 1.1.1.0.0.1 levels. I have checked the bin file downloads for errors, used different USB sticks but repeated attempts to update via the bin files fail. By all accounts the firmware updates runs without any error messages but on restart the PX fails to boot properly. I have to say I'm at a loss as to what else to try or investigate.

If by any chance I can get the syx file version of 1.1.1.0.1 over the weekend I can at least try the update with this as per the first failure. Otherwise I'm going to have to wait until Monday pm for me to follow as I'm in the UK and 8 hours in front of you.
Title: Re: Firmware update problem
Post by: johnts on July 02, 2018, 01:58:06 PM
Just to report back that the firmware update issues I have been experiencing have now been fixed with help from DSI support. Involved loading a syx file version of the latest firmware update, then backleveling using a bin file of the previous version and then a fresh update using the latest bin file version. My PX is now up and running, encoder skipping fix working nicely and ready to rock and roll as they say. I'm very pleased with the responsive customer support from DSI, well done. One very happy customer.
Title: Re: Firmware update problem
Post by: Lady Gaia on July 02, 2018, 03:32:30 PM
Delighted to hear it, John.  They've certainly been incredibly responsive to my quibbles as well, with the encoder behavior being the most notable.  The v1.1.1.0.1 firmware doesn't just improve the situation a bit, it's absolutely a night and day difference.
Title: Re: Firmware update problem
Post by: treason on July 09, 2018, 07:43:07 PM
Looks like I'm another one to experience this.  Updated per instructions, and upon reboot of the Prophet X, I just get  flashing OSC LEDs and a flashing FX LCD ... just sitting there confused.

HELP.

Title: Re: Firmware update problem
Post by: johnts on July 10, 2018, 04:51:15 AM
Looks like I'm another one to experience this.  Updated per instructions, and upon reboot of the Prophet X, I just get  flashing OSC LEDs and a flashing FX LCD ... just sitting there confused.

HELP.

My problem was the same, contact DSI support, they helped me fix my issue very quickly. Very responsive support from DSI.
Title: Re: Firmware update problem
Post by: treason on July 10, 2018, 08:15:01 PM
All sorted. As reported above, Sequential was fabulous and quick in getting me into Boot Loader mode, and setting me up with v1.2 to load via SysEx.  All good here!
Title: Re: Firmware update problem
Post by: Lady Gaia on July 10, 2018, 08:20:30 PM
I'm glad they've got you sorted out but ... v1.2?  I see it's listed on the product page for the Prophet X as well, just no notice of it in this forum!  Interesting.  No release notes or other indications of what has changed.
Title: Re: Firmware update problem
Post by: ddp on July 10, 2018, 08:32:08 PM
Seems to work.  Wonder what's in it?  :-)
Title: Re: Firmware update problem
Post by: extempo on July 11, 2018, 09:00:03 AM
The sysex sent to treason is the same as the Main OS version that bundled with the production 1.2.0.0.0.bin that's downloadable from the website: https://www.davesmithinstruments.com/updating-prophet-x-os/

BETA 1.1.1.0.1 is the same as 1.2.0.0.0--we increment the version number for production.
Title: Re: Firmware update problem
Post by: Lady Gaia on July 11, 2018, 11:38:25 AM
Thanks for the clarification!
Title: Re: Firmware update problem
Post by: extempo on July 11, 2018, 11:50:25 AM
No problem! FYI the changelog is always the LATEST BETA thread here on the forum. We don't include a changelog doc with OS download.
Title: Re: Firmware update problem
Post by: studio460 on July 14, 2018, 10:24:14 PM
Just to report back that the firmware update issues I have been experiencing have now been fixed with help from DSI support. Involved loading a syx file version of the latest firmware update, then backleveling using a bin file of the previous version and then a fresh update using the latest bin file version. My PX is now up and running, encoder skipping fix working nicely and ready to rock and roll as they say. I'm very pleased with the responsive customer support from DSI, well done. One very happy customer.

So what EXACTLY did you do? Here's what I just did, twice, without success:

1. On very first boot-up: 80% of sampled instruments' names are labeled, "ERROR," and emit no sound.
2. DSI sent me "PX_Main_1.1.1.0.1.syx" which I successfully downloaded into the Prophet X via MIDI DIN.
3. After SYSEX download, upon re-start, the PX displayed the exact same errors as on first boot-up.
4. After upgrading firmare to "PxUpdate_V1.2.0.0.0.bin" via USB, the PX is bricked (all screens display "snow").

The Prophet X is currently frozen and makes no sounds. Re-downloading "PX_Main_1.1.1.0.1.syx" vis MIDI DIN into the PX only reverts it back to its original error-state.

If I understood your post correctly, you did the following:

1. Downloaded "PX_Main_1.1.1.0.1.syx" into the Prophet X via MIDI DIN.
2. Then "back-graded" the firmware using the .BIN version of an earlier firmware version (filename?) into the Prophet X via USB.
3. Performed a normal firmware .BIN update using "PxUpdate_V1.2.0.0.0.bin" via USB drive inserted into the Prophet X.
Title: Re: Firmware update problem
Post by: Lady Gaia on July 15, 2018, 09:15:13 AM
It definitely sounds like there's something more serious going on, which is unfortunate.  I am positive that DSI will take care of you, but it has to be frustrating to get your Prophet X and be unable to enjoy it day one.
Title: Re: Firmware update problem
Post by: studio460 on July 15, 2018, 06:24:20 PM
It definitely sounds like there's something more serious going on, which is unfortunate.  I am positive that DSI will take care of you, but it has to be frustrating to get your Prophet X and be unable to enjoy it day one.
Thanks for the words of support! DSI has been helping me via email, and I am one step closer. There is a way to reload sample names via an internal menu. This was successful and the synth now plays all sampled instruments properly. I'm still having trouble upgrading to 1.2 (I had to reload the original SYSEX file to get the synth working again), and will wait for DSI's reply before proceeding further. In the meantime, I have a working Prophet X!
Title: Re: Firmware update problem
Post by: studio460 on July 15, 2018, 11:40:57 PM
Okay, from my own observations, apparently the issue now is upgrading to firmware version 1.2 from a manually downloaded PX_Main_1.1.1.0.1.syx re-load via MIDI DIN, which results in a system-freeze.

DOES NOT WORK:

• PX_Main_1.1.1.0.1.syx → PxUpdate_V1.2.0.0.0.bin → System freeze (all OLEDs flashing snow).

If I understood others' experiences correctly, I'm inferring/assuming/guessing that the following two procedures have proven successful for several others according to recent posts to this and other forums (note that I'm guessing at the specific filenames):

WORKS: [ONLY INFERRED FROM OTHERS' POSTS—NOT PERSONALLY OBSERVED]

• PX_Main_1.1.1.0.0 disk image [default OS as-shipped] →  PXUpdate_V1.1.1.0.1.bin → PxUpdate_V1.2.0.0.0.bin.

• PX_Main_1.1.1.0.0 disk image [default OS as-shipped] →  PxUpdate_V1.2.0.0.0.bin.

For those whom example one applies, perhaps obtaining PX_Main_1.1.1.0.0.syx, and replicating the sequence in example three, solves the issue? (I can't test assumptions #2 and #3 myself since historical SXS/BIN files aren't publicly available.)
Title: Re: Firmware update problem
Post by: Lady Gaia on July 16, 2018, 07:59:34 AM
Everyone here who used the sysex install method did so because a prior attempt to do the normal .bin firmware upgrade had failed, so there's clearly more to it.


Lots of variables.  I'm sure DSI is trying to figure out the common cause right now.  I was able to successfully update from 1.0.0.0.0 to 1.1.0.0.0 to 1.1.1.0.1 (and the back down to 1.1.0.0.0 and up again to test a theory) and finally to 1.2.0.0.0 using the .bin method with no problems at any stage.
Title: Re: Firmware update problem
Post by: studio460 on July 17, 2018, 03:24:31 AM
SUCCESS!

DSI support sent me the v1.2 update in SYSEX form (rather than the .BIN file). I sent the update to the Prophet X via MIDI DIN using SysLibrarian on the macOS, and everything worked! Kudos to DSI support, especially CMBD, who patiently helped me work through the issue.

• PX_Main_1.1.1.0.1.syx → Px_Main_V1.2.0.0.0.syx
Title: Re: Firmware update problem
Post by: mildwest on July 17, 2018, 04:55:38 PM
SUCCESS!

DSI support sent me the v1.2 update in SYSEX form (rather than the .BIN file). I sent the update to the Prophet X via MIDI DIN using SysLibrarian on the macOS, and everything worked! Kudos to DSI support, especially CMBD, who patiently helped me work through the issue.

• PX_Main_1.1.1.0.1.syx → Px_Main_V1.2.0.0.0.syx

That's awesome CMBD is always great help.
Title: Re: Firmware update problem
Post by: Deus1984 on February 29, 2020, 12:17:36 PM
Hello guys !

I will need your help on this one ...
Just got my PX today, not even 10min of tweaking, I couldn't drop the volume down with the main volume knob...not responding at all!
I said to myself why not updating the OS
-So I downloaded the last one2.2
-Formated with the PX a brand new USB,
-Installed the last OS
-Restarted the synth as requested
-And here the drama... Blinking PX

Please help, no customer service before monday...

Thanks
Title: Re: Firmware update problem
Post by: blewis on February 29, 2020, 12:46:09 PM
You’re going to need the SysEx version of the OS and a method to send it into the MIDI IN DIN port.

Hello guys !

I will need your help on this one ...
Just got my PX today, not even 10min of tweaking, I couldn't drop the volume down with the main volume knob...not responding at all!
I said to myself why not updating the OS
-So I downloaded the last one2.2
-Formated with the PX a brand new USB,
-Installed the last OS
-Restarted the synth as requested
-And here the drama... Blinking PX

Please help, no customer service before monday...

Thanks
Title: Re: Firmware update problem
Post by: Deus1984 on February 29, 2020, 12:58:23 PM
Is there anyway to share with me that SysEx ?

I have a IConnect Midi to transmit through MIDI In

Thanks for your reply
Title: Re: Firmware update problem
Post by: Tarjeijazz on December 07, 2020, 01:44:47 AM
Hello to this thread again! Im having similar issues as described in this thread. Im trying to load the latest firmware update via sysex but it doesn't want to load in. The boot loader screen says that the FPGA update is in progress, but it remains at 0%. I have contacted support, but they haven't written me back yet (I wrote it on Friday so not expecting them to reply during the weekend). Anyways, maybe I need to try to load an earlier version than the latest, but I dont have the sysex file for that, and I can't find it anywhere. Can anyone send it to me here?
Title: Re: Firmware update problem
Post by: StephenJamesBennett on December 14, 2020, 05:23:15 AM
Are you doing this via MIDI or USB? USB updates always brick my X (no idea why) and I need to use the bootloader to get it working again. MIDI works fine.

Stephen
Title: Re: Firmware update problem
Post by: MauriProphet67 on December 30, 2020, 09:28:32 PM
Hi!
I still need to update my PX to 2.2 firmware update.
Can you confirm that now it works thru usb drive?
I can find only .bin extension file, so I think that I can go on this direction  ;)
Thanks for your time and happy new year!
Maurizio